The Perfect Model Found in 10 Minutes
Our specialist knows everything about equipment, so he explains things clearly and understandably. He also advises which model will be most effective for specific types of work.
For example, Michael had no knowledge about equipment and didn’t know what to choose. It took our consultant just 10 minutes to determine the important parameters and select the most suitable model.
That same day, Michael came to us and verified that the equipment was in excellent condition and suitable for his business. We conducted a test drive at our warehouse to confirm.
Breakdown on the First Day: It Happens, but Everything Can Be Fixed
The client paid for the forklift and delivery in cash at our office and received a 14-day warranty. In 95% of cases, this is unnecessary, as our mechanics thoroughly check and adjust the equipment. However, unpleasant situations can arise where a hidden defect or malfunction is discovered.
Unfortunately, this happened with Michael’s order. He called the day after the purchase and complained that the forklift wouldn’t start. A mechanic was immediately dispatched to diagnose the issue.
In such situations, we offer three options:
- We repair the equipment and bring it to perfect condition.
- We fully refund the purchase price.
- We offer a different, fully functional machine with the same specifications.
That evening, Michael called the office again. He thanked us for the prompt service, praised the mechanic, and apologized. It turns out he had been operating the forklift himself to test it further and accidentally broke a crucial part responsible for the engine’s operation.
We recommended that Michael leave the equipment to a specialist with sufficient experience in handling such machinery.
The Forklift is Working, and the Warehouse is Profitable
Six months later, Michael visited our office again. He came in person to thank us and to look at other equipment.
I’m thinking of expanding my business. I had only rented part of the warehouse before, and I didn’t have enough money for repairs on the remaining spaces. But now I can afford it. The repairs are done, and I need four more forklifts.
Michael – Our client
The manager again clarified the scope of tasks: what exactly the warehouse would be used for, the ceiling height of the spaces, and other details. Michael replied that he would be satisfied with the same model of forklift, as the tasks and conditions would be the same.
“I’m already confident in this model,” the client concluded. However, at that time, we only had one of that particular forklift in stock. We offered Michael a few options: wait until we found the required models or consider other machines that would also suit his needs.
Four More Forklifts in Action, and This is Just the Beginning
The client agreed to consider other models. He was satisfied with all of them, and the purchase was completed on the same day. Delivery to the warehouse was arranged with their own fleet. On-site, the driver helped unload the equipment, signed the acceptance report, and provided an additional three hours for testing. This time, Michael entrusted the forklifts to an experienced operator.
Everything went smoothly, and since then, Michael has become our regular customer. All his fleet—now over 10 pieces of special equipment—was purchased and serviced through us. The warehouse is successfully rented out and operational. Michael found his niche and became a successful entrepreneur. It turns out he enjoys giving abandoned properties a new lease on life. He buys commercial real estate in poor condition, invests in repairs and modernization, and then rents it out or sells it.
Our businesses are similar in this respect. We also acquire used, sometimes faulty machines, and turn them into working equipment.
It’s so great when what didn’t start and looked dead comes to life in your hands!
It comes to life and becomes useful, ultimately bringing profit to our customers.
